When a financial institution fails to provide the consumer with a periodic statement, a request for a copy is governed by this section if the consumer gives notice within 60 days from the date on which the statement should have been transmitted.ĥ. When a consumer has arranged for periodic statements to be held until picked up, the statement for a particular cycle is deemed to have been transmitted on the date the financial institution first makes the statement available to the consumer.Ĥ.
While a financial institution may request a written, signed statement from the consumer relating to a notice of error, it may not delay initiating or completing an investigation pending receipt of the statement.ģ. Investigation pending receipt of information. For example, the consumer could provide a Social Security number or other unique means of identification.Ģ. The notice of error is effective even if it does not contain the consumer's account number, so long as the financial institution is able to identify the account in question. (iii) A request for duplicate copies of documentation.ġ. (ii) A request for information for tax or other recordkeeping purposes or (i) A routine inquiry about the consumer's account balance (vii) The consumer's request for documentation required by § 1005.9 or § 1005.10(a) or for additional information or clarification concerning an electronic fund transfer, including a request the consumer makes to determine whether an error exists under paragraphs (a)(1)(i) through (vi) of this section. (vi) An electronic fund transfer not identified in accordance with § 1005.9 or § 1005.10(a) or (v) The consumer's receipt of an incorrect amount of money from an electronic terminal (iv) A computational or bookkeeping error made by the financial institution relating to an electronic fund transfer (iii) The omission of an electronic fund transfer from a periodic statement (ii) An incorrect electronic fund transfer to or from the consumer's account (i) An unauthorized electronic fund transfer (1) Types of transfers or inquiries covered. See interpretation of 11(a) Definition of Error
The fact that an institution does not make a terminal receipt available for a transfer of $15 or less in accordance with § 1005.9(e) is not an error for purposes of § 1005.11(a)(1)(vi) or (vii). Terminal receipts for transfers of $15 or less. A request for documentation or other information must be treated as an error unless it is clear that the consumer is requesting a duplicate copy for tax or other record-keeping purposes.Ħ.
Request for documentation or information. The financial institution must comply with the error resolution procedures when a consumer properly asserts an error, even if the account has been closed.ĥ. A financial institution is required to comply with the error resolution procedures when a consumer reports the loss or theft of an access device if the consumer also alleges possible unauthorized use as a consequence of the loss or theft.Ĥ. If the consumer contacts the financial institution to ascertain whether a payment (for example, in a home-banking or bill-payment program) or any other type of EFT was debited to the account, or whether a deposit made via ATM, preauthorized transfer, or any other type of EFT was credited to the account, without asserting an error, the error resolution procedures do not apply.ģ.
With regard to deposits at an ATM, a consumer's request for the terminal location or other information triggers the error resolution procedures, but the financial institution need only provide the ATM location if it has captured that information.Ģ.
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